Operational Update | Small Planet Supply Canada

Important Notice

Small Planet Supply Canada has suspended operation of our online store

We are providing the information below to clarify what this means  and how to direct inquiries.

Current Status

With suspension of our online store:

  • New orders are not being accepted.  Orders submitted before April 24 will be fulfilled.
  • Website checkout and purchasing are disabled
  • Existing orders, requests, and account matters are under review

Existing Orders

If you placed an order prior to the suspension:

  • Order status is being fulfilled.
  • We are not able to confirm fulfillment, shipment, or cancellation by phone or email at this time.

Payments, Refunds & Accounts

For questions about payments, refunds, and outstanding balances - contact us at: 
info@smallplanetsupply.com

Product Support & Manufacturer Contacts

Small Planet Supply is not able to provide ongoing technical support.

To receive the fastest possible assistance, please contact the manufacturer directly:

Zehnder Group

For: Zehnder HRV/ERV systems, ComfoAir units, ventilation components, and replacement filters
Support: https://www.zehnderamerica.com/contact

SIGA

For: SIGA tapes, membranes, Majrex, Wigluv, Rissan, Fentrim, and air sealing systems
Support: https://www.siga.swiss/us_en/contact

Prosoco

For: Prosoco air/water barriers, sealants, R-Guard systems, and building envelope products
Support: https://prosoco.com/contact/

Havelock Wool

For: Wool batt insulation, loose fill wool, and natural fiber insulation products
Support: https://havelockwool.com/contact/

SANCO₂

For: SANCO₂ heat pump water heaters, outdoor units, and storage tanks
Support: https://eco2waterheater.com/contact-us/

LG Electronics

For: LG heat pump water heaters and related systems
Support: https://www.lg.com/us/support

Contact

To ensure proper documentation and routing, please direct all inquiries to:

Please note that response times may be delayed, and we are not able to guarantee timelines.